BANK OF AMERICA
In December, Merrill Edge Investment and Advisory contact centers were awarded the distinction of J.D. Power Certified Contact Centers, recognizing the streamlined investment service for providing “An Outstanding Customer Service Experience” in the live phone channel for the sixth consecutive year. Merrill Edge Investment and Advisory teams particularly excelled in five key areas: timeliness of resolution, promptness in speaking to a person, courtesy, concern, and knowledge of the representative.
For the sixth year running and since the recognition’s inception, Bank of America Merrill Lynch was named Institutional Investor magazine’s “Top Global Research Firm of 2016.” This was achieved by BofA Merrill Lynch Global Research winning 225 total team positions – more than any other firm – in the 11 Institutional Investor research team surveys published this year.
On Sept. 29, Bank of America Merrill Lynch received three accolades across Foreign Exchange (FX) and Global Transaction Services (GTS) in EMEA Finance magazine’s Treasury Services Awards 2016, including Best Bank for Foreign Exchange Services in EMEA (fifth consecutive year); Best Bank for Foreign Exchange in Europe (fourth consecutive year); and Best Bank for Treasury Services in EMEA (second consecutive year).
According to the Nilson Report's rankings for calendar year 2015, BofA Merrill continued to be the No. 1 provider of purchasing card solutions, which includes physical purchasing cards along with related virtual card solutions. The firm improved from No. 3 to No. 2 in corporate cards and from No. 5 to No. 4 in commercial prepaid. BofA Merrill is the only global bank that retained or improved its ranking in all three Nilson categories.
On July 6, Euromoney named Bank of America the World’s Best Bank in two key areas: financing and diversity. This was the inaugural year for both awards, and the wins reflect the bank’s strategy to serve customers, clients and shareholders through the power of its diverse, global workforce. According to Euromoney, Bank of America Merrill Lynch has demonstrated its ability to deliver certainty in execution and the right mix of financing, advice and products to clients, regardless of market conditions.
Bank of America has moved up two spots on Diversity MBA’s 10th annual list of Best Places for Women and Diverse Managers to Work. Rankings are based on representation, board diversity, recruitment, workplace inclusion, retention, succession planning and accountability.
Bank of America Merrill Lynch is the first corporation and first financial institution to join the Hong Kong Gay and Lesbian Attorneys Network (HKGALA). HKGALA is the first lesbian, gay, bisexual and transgender (LGBT) network for the legal community in Hong Kong, with more than 500 individual members, 35 international and regional law firms, and now one bank. The organization promotes LGBT inclusion and diversity in the legal profession, increasing awareness of LGBT issues and works with LGBT-related professional organizations on LGBT-related matters.
For our support of fathers, Bank of America has been named among the “50 best places for new dads to work” by fatherly.com. Rankings were determined by how many weeks of paid paternity leave the company offers and other "father-friendly practices and policies."
Bank of America has a long history of supporting our U.S. military, including our current commitment to hire 10,000 veterans over the next few years. This commitment, along with the resources and programs we provide to support service members as they transition to civilian life has earned the company a spot on the CivilianJobs.com 2016 Most Valuable Employers for Military list. Winners were chosen based on their recruiting, training and retention plans that best serve military service members and veterans.
Universum USA has ranked Bank of America among the top 100 on their Most Attractive Employers list for students studying business, computer science and liberal arts. The ranking is a result of input from more than 70,000 students and professionals. Universum’s employer rankings reveal which employers are most attractive to talent and determine a business’s ability to attract top talent.
Bank of America’s commitment to diversity and inclusion extends to our suppliers, something that has earned us recognition among the “best of the best” corporations committed to diversity and inclusion by the National Gay & Lesbian Chamber of Commerce and National Business Inclusion Consortium.
Military Times named Bank of America on its Best for Vets: Employers 2016 list. Rankings were based on company culture, recruiting, policies and accommodations for reservists.
Bank of America has been recognized as a 2020 Women on Boards Winning “W” Company for 2015. Winning companies champion board diversity by having 20 percent or more of the board seats held by women. 2020 Women on Boards is a nonprofit grassroots campaign committed to increasing the percentage of women who serve on company boards by 20 percent or greater by the year 2020.
Our commitment to a diverse and inclusive workplace has earned Bank of America a place on the National Association for Female Executives (NAFE) Top Companies for Executive Women list for 2016. NAFE evaluates companies based on women’s advancement, including succession planning, support programs and work-life balance programs.
Bank of America Merrill Lynch has been named one of Stonewall’s Top 100 Employers for 2016. The Stonewall Workplace Equality Index is an annual survey conducted to determine the best employers for lesbian, gay, bisexual and transgender staff to work in the United Kingdom. This year, more than 400 employers submitted entries, the highest number since it first began in 2005. Rankings were based on various employment policy and practice areas including training, employee networks, career development, mentoring and community engagement.