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Customer Service

Press Releases

  • 7/30/14 11:00 am EDT

    Program With Low Balance Requirement and Everyday Banking Benefits Is Now Available for Clients in California, Oregon, Arizona and Idaho

    Preferred Rewards, a groundbreaking program that recognizes and rewards clients for choosing Bank of America for more of their banking and Merrill Edge for their investment needs, is now available for clients in California, Oregon, Arizona and Idaho. These states are within wave two of a four-wave national rollout of the program that began in June and will be completed in September. “Preferred Rewards is the first program of its kind tomore...
  • 7/16/14 7:00 am EDT

    Results Include Litigation Expense of $4.0 Billion (Pretax) or Approximately $0.22 per Share (After Tax)

    Company Reaches Settlement With AIG to Resolve Residential Mortgage-backed Securities Claims for $650 Million

    Business Metrics Reflect Progress on Customer-focused Strategy

    • Total Period-end Deposit Balances up $54 Billion, or 5 Percent, From Q2-13 to a Record $1.13 Trillion
    • Funding of $13.7 Billion in Residential Home Loans and Home Equity Loans in Q2-14 Helped Nearly 43,000 Homeowners Purchase a Home or Refinance a Mortgage
    • More Than 1.1 Million New Credit Cards Issued in Q2-14, With 65 Percent Going to Existing Customers
    • Global Wealth and Investment Management Reports Record Revenue of $4.6 Billion and Record Total Client Balances of $2.47 Trillion
    • Global Banking Average Loan Balances up 6 Percent From Q2-13 to $271 Billion
    • Bank of America Merrill Lynch Maintained a Leadership Position in Investment Banking with Total Firmwide Fees of $1.6 Billion and Record Equity Issuance Fees in Q2-14, Excluding Self-led Deals
    • FICC Sales and Trading Revenue, Excluding Net DVA, up 5 PercentFrom Q2-13(B)
    • Noninterest Expense, Excluding Litigation, Down 6 Percent From Q2-13 to $14.6 Billion(C)
    • Credit Quality Continued to Improve With Net Charge-offs Down 49 Percent From Q2-13 to $1.1 Billion; Net Charge-off Ratio of 0.48 Percent Is Lowest in a Decade

    Capital and Liquidity Measures Remain Strong

    • Estimated Common Equity Tier 1 Ratio Under Basel 3 (Standardized Approach, Fully Phased-in) Increased to 9.5 Percent in Q2-14; Advanced Approaches Increased to 9.9 Percent in Q2-14(D)
    • Estimated Supplementary Leverage Ratios Above 2018 Required Minimums(E)
    • Long-term Debt Down $5 Billion From Year-ago Quarter
    • Record Global Excess Liquidity Sources of $431 Billion, up $89 Billion From Q2-13; Time-to-required Funding at 38 Months
    • Tangible Book Value per Share Increased 7 Percent From Q2-13 to $14.24 per Share(F)
    Second-quarter 2014 Earnings Press Release (PDF)Supplemental Second-quarter 2014 Financial InformationBank of America Corporation today reported net income of $2.3 billion, or $0.19 per diluted share, for the second quarter of 2014, compared to net income of $4.0 billion, or $0.32 per diluted share, in the year-ago period. Revenue, net of interest expense, on an FTE basis(A) declined 4 percent from the second quarter of 2013 to $22.0 billion."The economy continues to strengthen, and ourmore...
  • 7/15/14 8:30 am EDT

    Inflation Expectations Reach Record Levels

    Global investors have regained a strongly bullish stance on the outlook for equity markets in the second half of 2014, according to the BofA Merrill Lynch Fund Manager Survey for July. A net 61 percent of global asset allocators are now overweight equities. This ranks as the survey’s highest reading on this measure since early 2011 and represents the panel’s second-strongest response ever. This aggressive positioning formore...
Awards & Recognition

Awards and recognition Bank of America has received from publications and organizations


RT @BofA_Community: #BofA's Kerry Sullivan & @WendyCNCS discuss the value of #service for young job seekers in @HuffPostImpact:…-1 day 39 min ago
#BofA wins "Best Overall" in Digital Banking by @JavelinStrategy. Have you tried mobile banking? day 1 hour ago
#BofA wins "Overall" in Digital Banking by @JavelinStrategy. Have you tried mobile banking? day 3 hours ago
How does the US compare to other countries on gender equality in c-suites? #Beijing20 @HarvardBiz days 23 hours ago
Read #BofA's Julie Chavez's take on #BofAStudentLeaders program & how it helps Chicago area teens: days 20 hours ago

Executive Biographies