Facts & Resources

Catherine P. Bessant, Chief Operations and Technology Officer, Bank of America

Cathy Bessant

Catherine P. Bessant is chief operations and technology officer at Bank of America, and is a member of the company’s executive management team. Since 2010, Bessant has led Global Technology and Operations (GT&O) and delivered end-to-end technology and operating services across the company through nearly 95,000 employees and contractors in more than 35 countries.

GT&O provides the platforms and fulfillment services that enable the company’s consumer banking, wealth management, commercial banking, treasury services, sales and trading, and investment banking businesses, as well as risk management, finance and other critical support functions. Bessant’s team also oversees the company’s business continuity and information security strategies and policies.

Bessant has held a number of senior leadership roles for the company. Most recently, she was president of Global Corporate Banking. Previously, she was president of Global Product Solutions and Global Treasury Services; chief marketing officer; president of Consumer Real Estate and Community Development Banking; national Small Business Segment executive; and president of the Florida market. She joined the bank as a corporate banker in 1982.

Bessant represents the company on a number of important topics, including diversity and inclusion. She serves as executive sponsor for the company’s Lesbian, Gay, Bisexual and Transgender (LGBT) Pride executive board and the LGBT Ally program, and was named to the 2017 Leading LGBT+ & Ally Executives List by OUTstanding, a professional network for LGBT executives and allies. She also serves as executive management team sponsor for the company’s Disability Advisory Council.

Active in the community, Bessant was awarded the Order of the Long Leaf Pine for her civic and business contributions to the state of North Carolina, and received the Women in Business Lifetime Achievement Award from the Charlotte Business Journal. She chairs the North Tryon Vision Plan Advisory Committee.

Bessant serves on the board of directors of Zurich Insurance Group and the advisory board for the Ross School of Business at the University of Michigan. She previously served on the board of directors for Florida Blue, formerly Blue Cross Blue Shield of Florida; the Export-Import Bank of the United States; the University of North Carolina at Charlotte; and the Foundation for the Carolinas. She formerly chaired the Charlotte Chamber of Commerce.

Bessant is ranked No. 1 among the “25 Most Powerful Women in Banking” on American Banker’s 2017 ranking and previously was ranked No. 1 on Institutional Investor magazine’s Tech 50 list of financial technology leaders. She also appears on Working Mother magazine’s “50 Most Powerful Working Moms” list of 2017.

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Recent Press Releases

Apr. 10, 2018 - Harvard Kennedy School and Bank of America Announce The Council on the Responsible Use of Artificial Intelligence

Sept. 25, 2017 - American Banker Honors The Most Powerful Women in Banking and Finance for 2017

June 26, 2017 - Bank of America Selects Oracle Cloud for ERP and Financials

Articles and Speeches

Apr. 12, 2018 - BofA's Cathy Bessant talks bank's work with Harvard on ethical AI use, Charlotte Business Journal

Mar. 6, 2018 - Cathy Bessant takes you inside plans for North Tryon's renaissance, Charlotte Business Journal 

Jan 24, 2018 - ‘AI isn’t just technology, it’s good judgment’: Cathy Bessant on why banks need humans, Tearsheet  

Oct. 30, 2017 - How Bank of America's tech chief manages culture,

Oct. 29, 2017 - The Benefits When a Nontechie Runs Tech, Wall Street Journal  

Oct. 19, 2017 - Want to Protect Your Wall Street Job From Robots? Learn How to Code, Bloomberg

Oct. 16, 2017 - The Most Successful Woman in Banking Reflects on the Keys to Her Success, Forbes

Sept. 25, 2017 - Bank of America's Cathy Bessant: The Most Powerful Women in Banking, American Banker

June 19, 2017 - The Future of Technology According to Bank of America's Chief Operations and Technology Officer, Forbes  

March 18, 2017 - How a C-level executive at BofA — one of banking's most powerful women — got men to listen, Tampa Bay Business Journal

Feb. 15, 2017 - Bank of America’s Cathy Bessant to receive CBJ’s Lifetime Achievement Award, Charlotte Business Journal


Photo Gallery and Videos/Webcasts


Boards and Memberships

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