BANK OF AMERICA

Newsroom

 

Facts & Resources

BofA Merrill Lynch Launches New Functionality for Works®

Online Account Request Has Potential to Cut Card Application Process in Half

Monday, August 5, 2013 9:00 am EDT

Dateline:

NEW YORK

Public Company Information:

NYSE:
BAC
"The new functionality is another demonstration of Bank of America Merrill Lynch’s commitment to support our clients’ success and develop solutions that directly solve their day-to-day challenges"

Bank of America Merrill Lynch, a leader in commercial card and payables solutions, today announced additional functionality to the card management tool, Works®. The new solution, Online Account Request, simplifies the card application process by providing an electronic means to request a card and reducing new card application processing time by as much as 50 percent.

Many companies today process hundreds if not thousands of card applications per month. Done manually, the processing is vulnerable to human error when incorrect information is keyed into card management tools. Furthermore, correcting the errors results in loss of valuable employee time. By allowing cardholders to input their information directly, Bank of America Merrill Lynch is helping companies to significantly reduce both the potential for errors as well as the time taken to identify and correct the mistakes. Online Account Request offers companies the ability to create robust process controls by establishing electronic approval workflows. These processes have the capacity to be audited years after the card has been created.

Online Account Request will be an essential tool for card program administrators and treasury departments to improve efficiency and accuracy in a company’s cardholder application processes, explained Kevin Phalen, head of Global Card and Comprehensive Payables in Global Transaction Services. “The new functionality is another demonstration of Bank of America Merrill Lynch’s commitment to support our clients’ success and develop solutions that directly solve their day-to-day challenges,” he stated.

Over the last four years, Bank of America Merrill Lynch, one of the leaders in global corporate travel card, has invested over $1.2 billion in its Global Transactions Services platform where corporate cards reside. Earlier this year, the company announced the launch of a new user interface for Works®. The redesign was a multi-million dollar investment to improve the user’s experience by streamlining workflows, data presentation and user navigation.

In just three years, Bank of America Merrill Lynch has experienced double-digit growth in the global corporate travel card business. “We’re extremely proud that more and more companies are entrusting us with their card business. Developing innovations like Online Account Request is key to our clients’ satisfaction. We look forward to continuing to innovate and helping our clients be even more successful than they are today,” added Phalen.

With more than 225,000 active users, the Works® platform helps companies manage all aspects of their card program – from individual card account setup, spending controls, account approvals and reconciliation to organizationwide expense reporting. The management tool supports card programs including Purchasing Cards, Travel & Entertainment Cards as well as the bank’s accounts payable online tool, ePayables.

Bank of America
Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We serve approximately 51 million consumer and small business relationships with approximately 5,300 retail banking offices and approximately 16,350 ATMs and award-winning online banking with 30 million active users and more than 13 million mobile users. Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in more than 40 countries. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.

Bank of America Merrill Lynch is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., member FDIC. Securities, strategic advisory, and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp., all of which are registered broker-dealers and members of FINRA and SIPC, and, in other jurisdictions, by locally registered entities. Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured * May Lose Value * Are Not Bank Guaranteed.

Copyright 2013 Bank of America Corporation. All rights reserved. Bank of America, Merrill Lynch, Broadcort and their logos are trademarks of Bank of America Corporation and/or its affiliates.

Visit the Bank of America newsroom for more Bank of America news.

www.bankofamerica.com

Contact:

Reporters May Contact:
Louise Hennessy, Bank of America Merrill Lynch, 1.646.858.1403
louise.hennessy@bankofamerica.com