Andrea B. Smith

Chief Administrative Officer

Andrea B. Smith is Bank of America’s chief administrative officer (CAO) and a member of the company’s executive management team. Smith leads global functions and businesses that drive responsible growth, operational excellence and the company’s customer-focused strategy.

As CAO, Smith is responsible for the company’s three-year strategic plan, business integration efforts, and operations that support the entire company. She leads the Global Principal Investments team, which invests the bank’s capital in strategic priorities, including Zelle® and TruSight™. She manages the company’s capital, recovery and resolution planning, and the bank’s efforts in 90 U.S. markets. She also oversees enterprise event response, global security, an 80 million-square-foot real estate portfolio across 40 countries, and a $20.5 billion spend with vendors, including industry-leading supplier diversity efforts, a key part of the bank’s environmental, social and governance (ESG) work. Under her leadership, the bank spent more than $2 billion with women and minority-owned businesses and has been recognized for its commitment to supplier diversity by the Women’s Business Enterprise National Council, the National LGBT Chamber of Commerce, and the National Minority Supplier Development Council. 

Smith has held a number of senior leadership positions for the company, including head of Global Human Resources. In that role, she managed a global workforce of more than 200,000 employees and transformed the bank’s hiring, employee benefits, and diversity and inclusion efforts. She joined Bank of America in 1988 with a degree in economics from Southern Methodist University.

She is a thought leader on workforce development, education and economic mobility. She chaired Charlotte’s Chamber of Commerce in 2017 and currently co-chairs the Leading on Opportunity Council. Smith serves as chair of the North Carolina Business Council and co-chair of the My Future NC Commission, which focuses on education and training needs across the state. She also serves on the board of the Charlotte Sports Foundation and the American Bankers Association.

Smith has a deep commitment to diversity and inclusion, establishing the Black Executive Leadership Council seven years ago to help increase representation, sponsorship and advancement of black/African-American leaders. As an advocate for women, she co-founded the Global Women’s Conference to bring together top women leaders to invest in their development. Smith serves on the board of directors for the International Women’s Media Foundation.

She was named 2017 Charlotte BusinessWoman of the Year by Queens University and has been recognized by American Banker for the past several years as one of the Most Powerful Women in Banking.

Download Andrea Smith's biography (PDF format)

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Recent Press Releases

Sept. 19, 2017 - Leading on Opportunity Announces 19 Community Leaders to Help Address Economic Mobility in Charlotte and Mecklenburg County

July 6, 2017 - Institute for Economic Empowerment of Women and Bank of America Advance Women Entrepreneurs in Rwanda and Afghanistan With PEACE THROUGH BUSINESS® Program

May 8, 2017 - Vital Voices and Bank of America Hold 2017 Global Ambassadors Program in the United States, Providing Mentoring and Skills-Building to Women Entrepreneurs From Around the World

Recent Articles

May 25, 2018 - What Charlotte's business community can do to help solve affordable-housing woes, Charlotte Business Journal

Jan. 29, 2018 - Make 2018 a year of opportunity for every child in Charlotte, Charlotte Business Journal

Dec. 13, 2017 - Opportunity Panel during the Charlotte Chamber Economic Outlook Conference, Charlotte Chamber

Dec. 11, 2017 - 'We have a duty:' BofA CEO calls for Charlotte to fix economic-mobility problem, Charlotte Observer

Nov. 14, 2017 - Tackling economic mobility in Charlotte-Mecklenburg, Charlotte Business Journal

Sept. 25, 2017 - Most Powerful Women in Banking: No. 13, Andrea Smith, American Banker

Mar. 27, 2017 - Task Force focused on Charlotte’s poor: ‘We are not going back to business as usual’, Charlotte Observer

Mar. 14, 2017 - BofA’s Andrea Smith on making the Charlotte Chamber the ‘front door’ to the city, Charlotte Business Journal

Mar. 9, 2017 - Bank of America is bringing its global mentoring program for women to Charlotte for the first time, Charlotte Business Journal

Photo Gallery and Videos/Webcasts

Andrea Smith          2017 Charlotte Chamber of Commerce        
Andrea Smith
Photo Gallery



2017 Charlotte Chamber
Economic Outlook Conference



Boards and Memberships