Awards & Recognition

  • Environment, Social and Governance

    • For the fourth year, Fortune recognized Bank of America on its “Change the World” list for the company’s leadership, long-standing support of community development financial institutions (CDFIs), and the impact of the additional financing it channeled through that network as part of the Payment Protection Program (PPP).  Fortune magazine and global research and consulting firm, Great Place to Work® also named Bank of America to its 2020 “100 Best Companies to Work For” for the second consecutive year, “Best Big Companies to Work For” for the second consecutive year and recognized as the only financial services firm, “Best Workplaces in Financial Services & Insurance” for the third consecutive year and “Best Workplaces for Women” for the second consecutive year.
    • Working Mother magazine listed Bank of America among its "2020 Best Companies for Multicultural Women" and No. 1 on its "2020 Best Companies for Dads" list.
    • Bank of America was chosen as a 2020 Top Veteran-Friendly Company in U.S. Veterans magazine for the second year in a row. 
    • Bank of America ranked No. 6 on Military Times' 2020 Best For Vets Employers list. The Military Times survey is the most comprehensive annual ranking of the country's best employers and organizations with military-connected employment programs, benefits and support efforts.
    • For the fourth year, Bank of America scored 100% on the Disability Equality Index (DEI). Created by Disability:IN and the American Association of People with Disabilities, the DEI is the most comprehensive benchmarking tool for disability inclusion.
    • In 2020, Merrill wealth advisors led all three prestigious industry publication lists of top women advisors, including: Working Mother’s Top Wealth Advisor Moms list with 125 advisors; Forbes’ Top Women Advisors list with 240 advisors; and Barron’s Top Women Advisors list for the 15th consecutive year. These lists recognize an advisor's professional success and abilities to help clients pursue their goals.  

     

    Technology

    • Global Finance magazine's Innovators 2020 program recognizes the top innovations in finance, the most innovative banks and fintechs, and the best innovation-boosting fintech labs. Bank of America was recognized as the Most Innovative Bank in North America for projects such as the bank's expansion of its mobile wallet capabilities for commercial card to EMEA and APAC, giving companies more options to make payments around the world while maintaining pandemic safety procedures like social distancing.
    • Merrill Lynch Wealth Management has been recognized by Professional Wealth Management, a Financial Times publication, for modernizing its client- and advisor-facing digital platforms, which in recent years has included enhancing the client experience, enabling advisors to manage and grow their practices more efficiently, and delivering more integrated and insightful service to clients.
    • Aite Group’s Digital Wealth Management Impact Innovation Award for Digital Engagement Strategy celebrates the bank’s use of Socialize – a proprietary digital engagement platform for social media that leverages natural language processing (NLP) technologies to optimize the distribution of content, post uniquely relevant content for clients and prospects; access insights and analytics to further optimize communications; and manage supervision at scale.
    • WealthManagement.com awarded Merrill top honors in its annual industry awards in the categories of technology innovation for the firm’s digital collaboration tools and social media leadership for the firm’s compliant platform, Socialize. 

     

    Products and Services

    • Euromoney magazine named Bank of America the best bank in transaction services in Latin and North America in the publication’s 2020 Awards for Excellence. This is the latest recognition the Global Transaction Services business has received, and follows recent top rankings in Commercial Card and awards for innovation and trade finance.
    • For the 11th consecutive year, the J.D. Power Certified Customer Service Program has recognized Bank of America’s Corporate, Commercial and Business Banking contact centers, which include card servicing, for providing “An Outstanding Customer Service Experience.”
    • For the sixth consecutive year, Bank of America ranked as the No. 1 issuer of Visa and Mastercard Commercial Credit and Prepaid Solutions by market share in the 2020 Nilson Report for 2019.
    • StockBrokers.com recognized Merrill Edge Self-Directed as No. 1 in Overall Client Experience for the second year in a row, No. 1 in Banking Services for the sixth consecutive year, and No. 1 in its inaugural ESG Investing category.
    • Customer Service Institute of America (CSIA) named Merrill the winner of the International Service Excellence Award in the “Visionary” category for its focus on continuous improvement and creating revolutionary ways to serve and innovate.
    • NerdWallet awarded Merrill Edge Self-Directed five stars, its highest rating, and six “Best of” accolades, highlighting the platform’s high-quality research, analysis, and patent-pending technology – including its stock story, portfolio story and fund story – which delivers an engaging experience that helps clients navigate their unique financial needs.
    • BofA was named Equity Derivatives House of the Year and Clearing Bank of the Year in the Global Capital Global Derivatives Awards 2020.
    • Voted on by the market, BofA was recognized in the following categories at the Global Capital Bond Awards 2020: Best Arranger of COVID-19 Bonds, Most Impressive Corporate Bond House in Dollars, Most Impressive Bank for Corporate Hybrid Capital, Most Impressive Corporate Coverage Team, and Most Impressive Syndicate Team for Corporate Bonds.
    • In December, IDG announced Bank of America will receive a 2020 FutureEdge 50 Award, which recognizes organizations that are transforming the customer experience and enhancing worker productivity with established IT initiatives driving business success, the most cutting-edge trials and applications of emerging technologies, and the innovative cultures enabling them.
    • During the Waters magazine and WatersTechnology.com awards ceremony in December, Bank of America received three American Financial Technology Awards (AFTAs), the most for any financial institution in 2019. The AFTAs recognize excellence in the deployment and management of financial technology within the asset management and investment banking communities. Bank of America won for "Most Cutting-Edge IT Initiative," "Best Mobile Strategy Initiative," and "Best Compliance Initiative."
    • In December, Bank of America was named "Derivatives House of the Year," winning the flagship award at the Risk Awards 2020, hosted by Risk.net in London. Bank of America was also awarded "Equity Derivatives House of the Year" and "OTC Client Clearer of the Year."
    • Bank of America Merrill Lynch was named Institutional Investor’s “Top Global Research Firm of the Year” on Nov. 13. BofA Merrill Lynch Global Research won 234 total team positions – more than any other firm – in the eight Institutional Investor research team surveys published throughout 2019.
    • On Oct. 29, Global Finance magazine named Bank of America the "Best Bank in the World." The accolade is the top honor of the publication’s 2019 listing of world’s best banks. According to the magazine, the bank was selected based on its performance over the previous year, reputation, management excellence, and leadership in digital transformation.
    • On Oct. 2, AnitaB.org recognized Bank of America as a 2019 Top Company for Women Technologists for the second consecutive year. Bank of America had the highest score in the technical workforce category of more than 10,000 employees. The award demonstrates Bank of America’s commitment to being a diverse and inclusive company, which is essential to our ability to meet the needs of our clients, communities and employees.
    • In August, Bank of America was ranked eighth on Fortune’s 2019 “Change the World” list, which recognized 52 companies for innovative business strategies that positively impact the world. Bank of America is the top financial services firm on the list and was recognized for its work to address the affordable housing shortage across the U.S.
    • Bank of America retained its ranking as a top issuer of Visa and MasterCard commercial credit and prepaid solutions in the U.S. The 2018 rankings were published by The Nilson Report, a financial industry publication covering card and mobile payments.
    • In July, Euromoney magazine named Bank of America the "World’s Best Bank for Diversity and Inclusion." The global D&I award goes to the firm that shows a strong track record for initiatives promoting diversity and inclusion within their own company, the markets and the industry, and a positive impact on the company's performance and their offerings to clients.
    • In the Forrester Banking Wave™: U.S. Mobile Apps Q2 2019 report published on May 16, Bank of America received the top ranking in three evaluation criteria (self-service features, privacy and security cues, and content) and ranked among the highest in progress and workflow.
    • In May, MONEY named Bank of America the “Best Bank for College Students” and selected the Advantage SafeBalance Banking account as the best for students.
    • Bank of America was the top ranking financial institution in the 2019 LinkedIn Top Companies list, announced on April 3. This was the first time the bank had been included in the fourth annual list that recognizes the 50 most sought-after places to work in the U.S. LinkedIn analyzed billions of data points generated by their 546 million+ members to derive a blended score used to rank the winners by country.
    • Global Finance named Bank of America the "Best Bank for Liquidity Management in North America."
    • The TMI Awards for Innovation & Excellence recognized Bank of America as the "Best Bank for Cash & Liquidity Management" in China and South America.
    • Bank of America’s CashPro digital platform ranked highly in the 2018 Greenwich Excellence Awards in the U.S. for large corporate cash management. The bank earned recognition for excellence in Digital Platform Design, Digital Product Capabilities, and Digital Platform Security Capabilities. The bank also earned a 2019 Greenwich Excellence Award for its Digital Platform Security Capabilities in Asia.
    • The analyst firm Aite Group named the company's Intelligent Receivables as Product Development winner in its inaugural Impact Innovation Awards in Cash Management and Payments. Intelligent Receivables leverages artificial intelligence, machine learning and optical character recognition to automate the matching of payments with their associated remittance information.
    • On Feb. 14, Bank of America was recognized as one of the “100 Best Companies to Work For” by Fortune magazine and the global research and consulting firm, Great Place to Work®. Bank of America also was recognized as the only financial services company on Fortune’s inaugural “Best Big Companies to Work For” list, which recognizes seven companies with more than 100,000 U.S.-based employees that passed the Great Place to Work® Certification bar.
    • On Feb. 4, Bank of America announced it received the highest recognition in customer satisfaction for retail banking advice in the J.D. Power 2019 U.S. Retail Banking Advice StudySM. This top spot and 5 out of 5 Power Circle Rating, which is “among the best,” are firsts for Bank of America in the annual study of retail banking client satisfaction with bank-provided advice offerings.
    • Catalyst, a global nonprofit working with CEOs and leading companies to build workplaces that work for women, honored Bank of America with the the 2019 Catalyst Award on January 17. The bank received the recognition based on its ongoing efforts to be a great place to work and to support the continued development, empowerment and advancement of women within the company and around the world.
    • On January 16, Bank of America was recognized as a leader for the fourth consecutive year on the Bloomberg Gender Equality Index (2019), an annual listing of companies demonstrating leadership in their policies, practices and disclosures in support of gender equality.
    • On January 8, Bank of America became the first financial services company to be J.D. Power-certified for providing “An Outstanding Customer Experience” in its mobile app and online banking.

    Learn about our Merrill Lynch financial advisor awards and recognition.

    • Bank of America’s focus on providing the best client care in the industry has led us to earn accolades in a number of areas. Two recent studies by J.D. Power identified Bank of America as a top performer in two areas critical to our Consumer Lending business — Mortgage and Auto Finance.
    • Bank of America Merrill Lynch received the highest honor from LatinFinance on Dec. 5 at a special ceremony to commemorate its 30th anniversary in publication. The Excellence in Full-Range Service Award marks a first in the publication’s history and is designed to recognize outstanding execution on industry-transforming deals across all asset classes and the breadth of the Latin America region.
    • On Oct. 11, Bank of America was named a winner of AnitaB.org’s 2018 Top Companies for Women Technologists, earning the highest total score for a company with a technical workforce of over 10,000 employees. As one of the leading companies in America focused on diversity and opportunity in technology-related fields for women, Bank of America was recognized for creating a workplace committed to building a positive employee experience where women can thrive.
    • Fifty-six Merrill Lynch Wealth Management advisors were named on Working Mother/SHOOK Research's "2018 Top Wealth Advisor Moms" list published on October 2. The list features 300 of the top wealth advisors who are mothers with at least one child under the age of 18 living at home; they are ranked based on a mixture of quantitative and qualitative criteria.
    • Merrill Lynch was ranked No. 2 on Forbes’ 2018 "America’s Top 250 Wealth Advisors" list, published on September 12. The list includes 51 Merrill Lynch wealth advisors among the 250 advisors who manage over $733 billion in client assets.
    • Merrill Edge recently received five out of five stars from Kiplinger’s “Best Online Brokers” survey for its user experience and research. The recognition follows this year’s launch of two new, patent-pending experiences for self-directed investors, helping them make more informed investing decisions: Stock Story and Portfolio Story.
    • Bank of America was named the top global bank on Fortune magazine’s 2018 "Change the World" list, the magazine’s annual ranking of 57 companies that are creating social benefit through their core business strategy. The company is the top financial services firm on the list and was recognized for its work mobilizing and deploying capital to address global challenges, including environmental sustainability, through its Environmental Business Initiative.
    • Merrill Lynch ranked No. 1 on Forbes' 2018 “America’s Top Next-Generation Wealth Advisors” list, published on July 25. This marks the second consecutive year the firm has topped the list. In total, 247 Merrill Lynch advisors were recognized on the list.
    • In July, Euromoney named Bank of America the world’s best bank in the publication’s annual Global Awards for Excellence competition. The overall “world’s best bank” honor is the highest award bestowed by Euromoney. It acknowledges Bank of America’s strong financial performance; clearly differentiated business model; ability to adapt to changing market and regulatory conditions; innovation; and track record of delivering for shareholders and clients.
    • Global Finance, a monthly magazine for corporate leaders, bankers and investors, has named Bank of America Merrill Lynch the top financial innovator in North America. The publication also chose BofA Merrill’s Intelligent Receivables as one of its 19 top financial innovations of the past year.
    • In June, the bank was honored as the 2018 Corporate Conservation Leader by The Nature Conservancy (TNC). Bank of America has a 40-year partnership with TNC, working together to address some of the world’s most pressing environmental and conservation challenges. 
    • Merrill Lynch ranked No. 1 on the 2018 Barron’s “Top 100 Women Financial Advisors” list published on June 9. This marks the 13th consecutive year the firm has topped the list.
    • Bank of America Merrill Lynch Corporate and Commercial Banking contact centers were certified by J.D. Power for providing “an outstanding customer service experience” for the live phone channel.
    • In April, Bank of America was named as Celent’s 2018 Model Bank of the Year. Celent is a global research and advisory firm for the financial services industry. Celent’s annual award program recognizes financial institutions as “model banks” for their outstanding technology initiatives, which must demonstrate clear business benefits, innovation, and technology or implementation excellence.
    • On Apr. 19, Bank of America announced that its Global Information Security group won the SC Magazine Professional Award for Best Security Team. The 2018 Professional Award winners were chosen by a panel of judges comprised of recognized security professionals and leaders from a variety of backgrounds and vertical markets. The individuals, programs and teams chosen as winners in the Professional Award categories go through a rigorous judging process that includes testimonials, industry assessment and additional research.
    • Merrill Lynch ranked No. 1 on the Financial Times “Top 400 Financial Advisors” (FT 400) list, published on March 22. In total, 80 Merrill Lynch advisors were recognized on the list. The FT 400 is based on data gathered from firms and verified by broker-dealer home offices, regulatory disclosures, and the FT’s research. The listing reflects each advisor’s performance in six primary areas, including assets under management, asset growth, compliance record, experience, credentials, and accessibility as identified by the FT.
    • Merrill Lynch topped the 2018 Barron’s magazine's “Top 1,200 Financial Advisors” list with 295 financial advisors and private wealth advisors being recognized. This marks the 10th consecutive year that the firm has ranked No. 1. Additionally, seven advisors were named the top advisor in their respective states.
    • Treasury Management International (TMI), a publication focusing on issues affecting treasury and financial professionals, has named Bank of America Merrill Lynch the winner of two Best Bank for Cash & Liquidity Management awards. The awards are part of TMI’s annual Awards for Innovation & Excellence in Treasury Management.
    • Merrill Lynch topped Forbes magazine's "Best-in-State Wealth Advisors" list, which recognized 638 financial advisors and private wealth advisors – beating its nearest competitor by more than 150 advisors. Additionally, 18 advisors were ranked the top advisor in their respective states.
    • Bank of America has been named No. 2 among Fortune magazine's Best Workplaces for Giving Back. The list highlights companies that are committed to contributing to their communities via financial support, expertise and volunteerism.
    • With more than 2 million apps of all kinds available globally, Bank of America is the first app to be certified through the newly announced J.D. Power Mobile App Certification ProgramSM. On January 4, J.D. Power ranked Bank of America as an industry leader in app design, navigation, features and capabilities, and performance.
    • Bank of America Merrill Lynch received a 2017 American Financial Technology Award (AFTA) for its approach to providing a fiduciary standard of care for clients. The company was awarded “Best Compliance Initiative” for its innovative and extensive efforts to comply with the Department of Labor (DoL) Fiduciary Rule across its Merrill Lynch Wealth Management, U.S. Trust, Institutional Retirement and Merrill Edge businesses.
    • Bank of America was named No. 1 in Digital U.S. Credit Card Sales Functionality by Forrester in its inaugural report. The report evaluates best practices in Digital Card Sales across four evaluation criteria (Discover, Explore, Buy and Onboard) of the seven largest U.S. credit card issuers.
    • On Dec. 5, Bank of America was ranked No. 26 among Fortune's 100 Best Workplaces for Diversity.
    • Merrill Edge’s contact centers have been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” in the Live Phone channel for the seventh consecutive year. We received high scores on the best practices scorecard, which measures 40 dimensions of the client experience, including organizational strategy, recruiting/training, employee engagement and quality assurance.
    • On Nov. 28, Fortune magazine named Bank of America one of the 50 Best Workplaces for Parents.
    • In the fall, Merrill Edge received a No. 1 ranking from Kiplinger’s for Best Online Brokers 2017. In that ranking, Bank of America earned 4.5 out of five stars overall. In addition, Kiplinger’s Personal Finance magazine included Merrill Edge in its annual BEST issue for December 2017 — a roundup of the staff’s top picks for every aspect of a consumer’s financial life. Merrill Edge was recognized in the free trades category, highlighting how clients can benefit from free stock trades, depending on their Preferred Rewards status.
    • In October, Bank of America Merrill Lynch won three awards across Foreign Exchange and Global Transaction Services in EMEA Finance magazine's Treasury Services Awards 2017. The awards, presented during a ceremony at Sibos in Toronto, included Best Treasury Services in EMEA award (third consecutive year), Best Foreign Exchange Services in Europe (fifth consecutive year), and Best Exchange Services in EMEA (sixth consecutive year).
    • Merrill Lynch Wealth Management topped the list of the 2017 Financial Times "Top 401 Retirement Advisers" (FT 401), with 55 financial advisors recognized.
    • Merrill Lynch holds the No. 1 position on Forbes’ “America’s Top 250 Wealth Advisors” list, published on Sept. 26, 2017, with 54 total advisors on the list. These 250 members of Forbes' list collectively manage $672 billion in client assets while serving a client base that ranges from billionaire tech CEOs to small business owners and wealthy heirs.
    • Barron’s magazine named Bank of America’s Global Wealth and Investment Management unit the top-ranking wealth management firm for the 11th year in a row. Together, the top 40 firms listed manage $7.1 trillion in accounts with $5 million or more, up 19 percent from 2016, Barron’s noted.
    • Merrill Edge was named “Best online broker for mutual funds” in a new ranking by NerdWallet, a popular online site offering financial tools and guidance based on their proprietary research. Additional accolades included “best overall” and “biggest selection of no-transaction-fee funds.” Merrill Edge was also recognized for their research tools and the affordability and array of fund choices.
    • On Sept. 21, Bank of America announced that it scored 100 percent on the 2017 U.S. Business Leadership Network’s (USBLN) Disability Equality Index (DEI), an annual listing of companies that are leading the way in policies, practices and programs that are inclusive of people with disabilities. Bank of America’s inclusion in the DEI is the latest recognition of the bank’s commitment to diversity and inclusion, its work to create an environment where all employees can succeed and achieve their goals, and long-standing relationships with community partners, such as the Ad Council’s Love Has No Labels campaign and the Special Olympics.
    • On Sept. 7, Merrill Lynch Wealth Management announced that 119 of its financial advisors were named to a newly created list of 500 of the nation’s top young wealth advisors compiled by Forbes and SHOOK Research -- topping its nearest competitor by more than 30 advisors. Advisors considered for Forbes/SHOOK’s "America’s Top Next-Generation Wealth Advisors" list were born in 1980 or later and have a minimum of four years’ relevant experience. They have built their own practices and lead their teams; joined teams and are viewed as future leaders; or a combination of both.
    • Bank of America Merrill Lynch received top honors from The Banker magazine in its Investment Banking Awards, being named Most Innovative Investment Bank of the Year 2017. The award recognizes the firm for its strategically oriented Corporate and Investment Bank, built on long-term relationships, and its ability to pair advisory and funding capabilities. In addition to Most Innovative Investment Bank, the firm received the following accolades: Most Innovative Investment Bank of the Year from North America, Most Innovative Investment Bank for Financial Institutions Group, and Most Innovative Investment Bank for Syndicated Loans.
    • In August, Kiplinger’s Personal Finance publication awarded Merrill Edge a No. 1 ranking in its “2017 Best Online Brokers” list in a tie with Fidelity. This accolade highlights Merrill Edge’s commitment to supporting and empowering clients throughout their financial lives by delivering extraordinary service and care.
    • In July, the Euromoney Awards for Excellence 2017 recognized Bank of America with top honors in 11 categories, including World’s Best Bank in Corporate Social Responsibility (CSR) and Advisory. In addition to winning the CSR and Advisory global awards, Bank of America won a number of regional accolades for excellence in retail, commercial, corporate and investment bankin
    • On June 5, Barron’s magazine's annual "America's Top 100 Women Financial Advisors" list recognized 19 Merrill Lynch advisors, the most of any firm.
    • In May, Bank of America Merrill Lynch Corporate and Commercial Banking contact centers, led by the bank’s Treasury, Fulfillment Service and Operations team, were certified by global marketing firm J.D. Power for providing “an outstanding customer service experience” for the live phone channel.
    • The Customer Service Institute of America (CSIA) awarded Merrill Edge the 2016 International Service Excellence Award in the Contact Center category. CSIA is the body delegated by International Council of Customer Service Organizations to manage the International Service Excellence Awards, which are recognized as the premier service awards around the globe.
    • On March 13, Merrill Lynch Wealth Management announced that 305 of its financial advisors were named top advisors in their states on Barron’s 2017 “America’s Top 1,200 Advisors: State-by-State” list, the ninth consecutive year that Merrill Lynch has had the most advisors on the list.
    • In March, Treasury Management International (TMI), a publication covering the transaction services industry, named Bank of America Merrill Lynch its 2016 Global Bank of the Year for Payments & Collections. BofA Merrill won seven additional awards, all part of TMI’s annual Awards for Innovation and Excellence.
    • On Jan. 23, Bank of America was named as a global leader in supporting the development and success of women in the workplace on the 2017 Bloomberg Financial Services Gender-Equality Index (BFGEI), an annual listing of companies demonstrating leadership in their policies, practices and disclosures in support of gender equality.
    • In January, Merrill Edge was designated as a top online stock broker for 2017 by NerdWallet as part of the personal finance site’s 2017 “Best-of Awards” program for investing. The online brokerage was lauded for its stock trading services and ranked as one of two investment firms for the best in the “Research” category.
    • Corporate Insight’s 2016 e-Monitor Awards Report recognized Merrill Edge with gold medals in the “Trading” and “Mobile Capabilities” categories, and three silver medals in the “Account Information,” “Quotes” and “Prospect Experiences” categories. The firm also received a bronze medal in “Online Help,” earning the firm recognition in all six award categories and tying the firm with the most medals overall within e-Monitor.