Bank of America Ranked No. 1 Among National Banks by J.D. Power in Both Online and Mobile Banking

June 10, 2021 at 7:00 AM Eastern

Bank of America announced today that it has been recognized as number one among national banks in online1 and mobile banking in the J.D. Power 2021 U.S. Online Banking, and Banking Mobile App Satisfaction Studies.

J.D Power is a global leader in consumer insights, advisory services and data, and analytics. Based on responses from nearly 10,000 retail bank customers nationwide, J.D. Power’s rankings measured overall satisfaction with banking digital channels based on four factors, including navigation, speed, visual appeal and information/content.

“We’re enhancing our digital channels on an ongoing basis to provide our clients a personalized experience across their entire relationship with us,” said David Tyrie, head of digital at Bank of America. “Our 52 million digital clients are at the center of everything we do, and the J.D. Power ranking reinforces our commitment to serve them – anytime, anywhere they choose.”

In addition to this recognition by J.D. Power, Bank of America has been recognized with more than 170 awards for its digital leadership over the past three years, with recent accolades including:

  • North America’s Best Digital Bank by Euromoney
  • “2020 Best Consumer Digital Bank in the U.S.” by Global Finance
  • 2021 Celent Model Bank Award for Customer Engagement – Bank of America’s Erica®
  • Merrill Edge Self-Directed was ranked #1 for Overall Client Experience, #1 for ESG Investing, #1 for Client Dashboard and #1 for Banking in 2021 Annual Online Broker Review
  • Number one Overall in Mobile Banking and the Number 1 Mobile App by the Keynova Group Q1 2021 Mobile Banker Scorecard
  • 2020 Greenwich Excellence Awards in U.S. Large Corporate Finance for Overall Digital Platform, Digital Platform Design and Digital Functionality
  • “Best in Class” for the fourth consecutive year and recognized for Excellence in Mobile and Online Banking in the Javelin Strategy & Research 2020 Mobile Banking and 2020 Online Banking Scorecards
  • Industry leader in The Forrester Banking Wave™: U.S. Mobile Apps Q2 2020 report, and in The Forrester Banking Digital Experience Review™: U.S. Mobile Apps Q3 2020 report
  • Silver Stevie® Award winner in the 2020 American Business Awards® for the Bank of America mobile app

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J.D. Power’s 2021 U.S. Banking Mobile App Satisfaction, U.S. Online Banking Satisfaction studies measure overall satisfaction with banking digital channels based on four factors: navigation; speed; visual appeal; and information/content. The studies are based on responses from 9,926 retail bank customers nationwide and were fielded in March-April 2021. For J.D. Power award information, visit

Bank of America

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 66 million consumer and small business clients with approximately 4,300 retail financial centers, including approximately 2,700 lending centers, 2,600 financial centers with a Consumer Investment Financial Solutions Advisor and approximately 2,400 business centers; approximately 17,000 ATMs; and award-winning digital banking with approximately 40 million active users, including approximately 31 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and approximately 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

For more Bank of America news, including dividend announcements and other important information, visit the Bank of America newsroom and register for news email alerts.


Reporters May Contact:

Andy Aldridge, Bank of America
Phone: 1.980.387.0514


1Tied in the national segment of the J.D. Power 2021 U.S. Online Banking Satisfaction Study