Bank of America Ranked No. 1 Among National Banks by J.D. Power in Both Online and Mobile Banking
Bank of America announced today that it has been recognized as number one among national banks in online1 and mobile banking in the J.D. Power 2021 U.S. Online Banking, and Banking Mobile App Satisfaction Studies.
J.D Power is a global leader in consumer insights, advisory services and data, and analytics. Based on responses from nearly 10,000 retail bank customers nationwide, J.D. Power’s rankings measured overall satisfaction with banking digital channels based on four factors, including navigation, speed, visual appeal and information/content.
“We’re enhancing our digital channels on an ongoing basis to provide our clients a personalized experience across their entire relationship with us,” said David Tyrie, head of digital at Bank of America. “Our 52 million digital clients are at the center of everything we do, and the J.D. Power ranking reinforces our commitment to serve them – anytime, anywhere they choose.”
In addition to this recognition by J.D. Power, Bank of America has been recognized with more than 170 awards for its digital leadership over the past three years, with recent accolades including:
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J.D. Power’s 2021 U.S. Banking Mobile App Satisfaction, U.S. Online Banking Satisfaction studies measure overall satisfaction with banking digital channels based on four factors: navigation; speed; visual appeal; and information/content. The studies are based on responses from 9,926 retail bank customers nationwide and were fielded in March-April 2021. For J.D. Power award information, visit jdpower.com/awards.
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 66 million consumer and small business clients with approximately 4,300 retail financial centers, including approximately 2,700 lending centers, 2,600 financial centers with a Consumer Investment Financial Solutions Advisor and approximately 2,400 business centers; approximately 17,000 ATMs; and award-winning digital banking with approximately 40 million active users, including approximately 31 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and approximately 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.
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Andy Aldridge, Bank of America
1Tied in the national segment of the J.D. Power 2021 U.S. Online Banking Satisfaction Study