Bank of America Ranked No. 1 by J.D. Power for Customer Satisfaction With Merchant Services

February 3, 2022 at 8:00 AM Eastern

Bank of America announced today that it has been recognized as number one in customer satisfaction in the J.D. Power 2022 U.S. Merchant Services Satisfaction Study.

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that help clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands. Based on responses from more than 4,400 small business customers of merchant services providers nationwide, J.D. Power’s rankings measured cost of service, security and chargeback management, payment processing, equipment and technology and service interactions.

“We are honored to receive this J.D. Power recognition for outstanding merchant service,” said Guy Harris, head of Merchant Services at Bank of America. “Our payment solutions put our clients first and are designed to exceed their expectations. We continue to integrate our innovative payments technology into our banking services, providing our business clients with a seamless relationship that offers rewards and solutions that help them grow.”

Bank of America’s proprietary merchant services solutions are focused on serving the payment needs of clients across all business lines. The platform leverages innovations such as real-time payments and best-in-class digital capabilities to provide essential functions such as merchant acquiring, payments processing and settlement, along with value-added services such as analytics and security solutions. Additional benefits may be available for Bank of America’s Preferred Rewards for Business members.

Bank of America

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 67 million consumer and small business clients with approximately 4,200 retail financial centers, approximately 16,000 ATMs, and award-winning digital banking with approximately 41 million active users, including approximately 33 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and approximately 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

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Reporters may contact:

Betty Riess, Bank of America
Phone: 1.415.913.4416

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