Bank of America Becomes First Company to Achieve J.D. Power Mobile and Online Certification for Customer Experience
Bank of America today became the first financial services company to be both mobile app- and online banking-certified by J.D. Power for providing “An Outstanding Customer Experience1.” This is the second consecutive year J.D. Power has certified Bank of America’s mobile app and the first year for the new website certification.
J.D. Power’s certification programs reflect brands’ commitment and dedication to providing customers a digital experience that meets their evolving expectations.
“With 36 million digital clients, we strive to provide the best user experience, no matter how they choose to do their banking,” said David Tyrie, head of advanced solutions and digital banking at Bank of America. “Our clients are at the center of everything we do, and we couldn’t be prouder to be the first to receive both the Mobile and Online J.D. Power Certifications for anticipating client needs and driving innovation.”
“J.D. Power’s Mobile App and Website Certification Programs recognize brands who lead the industry in placing clients’ growing digital needs first,” said Bob Neuhaus, vice president of Banking and Credit Card at J.D. Power. “Achieving certification for exceptional mobile app and, for the first time ever, online customer experience demonstrates their ongoing focus on digital innovation.”
Bank of America’s digital banking platform is an evolving source of increased client engagement and satisfaction serving more than 36 million digital clients, including 26 million active mobile users. During the third quarter of 2018, mobile banking clients logged into their accounts 1.4 billion times, made 137 million bill payments and deposited 33 million checks via mobile.
To learn more about Bank of America’s digital offerings, visit
 J.D. Power 2019 Mobile App Certification ProgramSM and 2019 Website Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For J.D. Power award information, visit jdpower.com/awards.
Bank of America
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 67 million consumer and small business clients with approximately 4,400 retail financial centers, approximately 16,100 ATMs, and award-winning digital banking with more than 36 million active users, including nearly 26 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.
For more Bank of America news, including dividend announcements and other important information, visit the
Banking products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.
Bank of America, N.A. Member FDIC © 2019 Bank of America Corporation.
# # #
Reporters May Contact:
Betty Riess, Bank of America, 415.913.4416