Bank of America Expands Hurricane Harvey Relief Efforts

September 1, 2017 at 6:32 PM Eastern

Bank of America today announced that mobile financial centers and mobile ATMs have been sent to the greater Houston area to supplement local financial centers that continue to reopen in the region impacted by Hurricane Harvey and its aftermath. To date, 48 of the bank’s 100-plus area financial centers have reopened, and additional centers will open to assist customers on Saturday, September 2. As the recovery continues, the bank will determine specific areas of need for mobile financial assistance.

In addition, the company is matching employee donations through an internal program, with the minimum amount eligible for matching lowered to $1 from the standard $25 in response to the crisis. To date, bank employees have donated $457,000, matched dollar for dollar by the company for a total of $914,000. Those funds will be distributed to charities selected by the donating employees.

That amount is in addition to $1 million in relief funding provided by the Bank of America Charitable Foundation, with $250,000 directed through the American Red Cross Disaster Relief Fund and the remainder to be allocated as the company learns more about specific recovery needs.

“The outreach from teammates across the company who are eager to support the Hurricane Harvey recovery effort is overwhelming,” Bank of America CEO Brian Moynihan said in a note to employees.

“We are activating our resources to bring relief to the individuals, families, customers and communities that will continue to be impacted by the unprecedented challenges Harvey is creating across the region,” said Hong Ogle, Houston market president for Bank of America. “We are humbled and heartened by the outpouring of support.”

Customer Assistance

For the most up-to-date information on open/closure status of a nearby financial center or ATM, Bank of America customers with cellular and/or internet access can use the following links:

Customer Assistance Hotline (855.729.1764)

Bank of America has created a dedicated Customer Assistance line for customers impacted by Hurricane Harvey, regardless of location, regarding issues such as fee refunds, home loan and other credit-related assistance. Anyone needing assistance can call 1.855.729.1764.

Bank of America

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 47 million consumer and small business relationships with approximately 4,500 retail financial centers, approximately 16,000 ATMs, and award-winning digital banking with approximately 34 million active users, including 23 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in all 50 states, the District of Columbia, the U.S. Virgin Islands, Puerto Rico and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

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