New Advanced Centers Offer Local Clients More Options
Bank of America today announced that it has opened its first center in Indianapolis, and will open several Advanced Centers this month, to provide customers access to services when and where they want within the greater Indianapolis region. The new locations will offer current banking, investment and commercial clients, as well as new clients in the area, access to the bank’s team of lending and small business client professionals and Merrill Edge’s investment professionals, seamlessly integrating digital and physical offerings.
“Opening these locations in Indianapolis is a natural outgrowth of our goal to serve our clients where they are, and is part of our responsible growth strategy,” said Andy Crask, Indianapolis market president at Bank of America. “Our new locations serve as destinations where our clients can seek advice and guidance on their most important life priorities and financial goals.”
Committed to serving the evolving needs of its clients with a high-tech, high-touch approach, Bank of America recently introduced its new Advanced Center concept, which features smart technology and access to financial specialists via videoconferencing to create additional touch points for clients to engage with Bank of America in an innovative way.
The new Indianapolis Advanced Centers include a SmartConcierge, which will virtually greet clients and direct them to a dedicated room where they can have private and secure conversations about their financial needs and goals. There are also interactive learning walls where clients can learn about the bank’s products and services, as well as financial education through Better Money Habits, and a gesture-based intelligent Host for virtual tours.
Bank of America and Merrill Lynch have a long history of serving clients in the Indianapolis community. The company currently provides commercial and business banking and wealth management services to almost 128,000 Indianapolis-area clients.
"The decision to open our centers here is an important demonstration of our commitment to Indianapolis,” said Crask. “These new locations create another opportunity to improve the financial lives of new and existing clients in the market.”
The new Bank of America center is located at Cummins Office Tower at 301 E. Market Street, at the intersection of Market Street and Alabama Street. The first Bank of America Advanced Centers to open will be located at the intersections of I-69 and 96th Street, Mass Avenue and College Avenue, and Campus Parkway and Brooks School Road. The Bank of America center hours of operation are 9 a.m.–5 p.m., Monday through Thursday; 9 a.m.–6 p.m. on Friday; and 9 a.m.–1 p.m. on Saturday (and closed on Sunday).
Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 47 million consumer and small business relationships with approximately 4,500 retail financial centers, approximately 16,000 ATMs, and award-winning digital banking with approximately 34 million active users, including 23 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in all 50 states, the District of Columbia, the U.S. Virgin Islands, Puerto Rico and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.
Merrill Edge is available through Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S), and consists of the Merrill Edge Advisory Center™ (investment guidance) and self-directed online investing.
Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated (“MLPF&S”), a registered broker-dealer and member SIPC, and other subsidiaries of Bank of America Corporation (“BofA Corp.”).
Banking, mortgage and home equity products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of BofA Corp.
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Reporters May Contact:
Diane Wagner, Bank of America