Zelle Continues to Take Off

November 20, 2017 at 3:29 PM Eastern

Bank of America today announced that its customers made more than 5 million Zelle transactions, totaling $1.5 billion dollars in October, up 90 percent from person-to-person (P2P) transactions for the same period last year. The move to cashless shows no signs of slowing. Bank of America also reached more than 2.5 million active monthly Zelle P2P users, and continues to add thousands of new users every day.

“Our customers are increasingly choosing electronic payments over cash, and Zelle is becoming their first choice for convenient, secure payments,” said Mark Monaco, head of Enterprise Payments at Bank of America. “The introduction of Zelle has nearly doubled the adoption of our P2P technologies year over year.” 

Bank of America, one of the founding members of the seven owner banks of Early Warning Services, LLC, the company behind Zelle, was one of the first banks to incorporate the benefits and features of the Zelle experience within its mobile banking app earlier this year.

Zelle makes it easy for consumers to send, receive and request money, allowing them to use the existing contacts on their mobile device. Funds are sent from one bank account to another typically within minutes, when both parties are enrolled, using only a recipient’s email address or mobile number. In October, Zelle announced a surge in Q3 payments, resulting in more than 60 million real-time P2P payments, valued at $17.5 billion.

Bank of America is one of the participating banks that offers users a split feature in its mobile banking app, for dividing expenses among multiple contacts or friends – such as a group dinner check – and the ability to add a personal note along with the payment transfer or request.

Bank of America’s Mobile Banking Leadership

With 24 million active mobile users and growing, Bank of America’s mobile banking platform is an evolving source of increased customer engagement and satisfaction. During the third quarter of 2017, mobile banking customers logged into their accounts over a billion times, or approximately 49 times per user. During that same period, customers made more than 32 million mobile bill payments. Customers also used their mobile devices to deposit more than 330,000 checks daily and redeem over 1.2 million credit card cash and travel rewards. More customers are opening new accounts through mobile, with sales increasing by 38 percent over the past year.

Bank of America

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 47 million consumer and small business relationships with approximately 4,500 retail financial centers, approximately 16,000 ATMs, and award-winning digital banking with approximately 34 million active users, including approximately 24 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in all 50 states, the District of Columbia, the U.S. Virgin Islands, Puerto Rico and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

For more Bank of America news, including dividend announcements and other important information, visit the Bank of America newsroom. Register for news email alerts.


Bank of America, N.A. Member FDIC © 2017 Bank of America Corporation.

Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Bank of America and the Bank of America logo are registered trademarks of the Bank of America Corporation.


Reporters May Contact:
Carla Molina, Bank of America
Phone: 1.512.397.2402