Bank of America Fast Facts

as of June 2, 2025

Overall

  • We operate across the US, its territories and more than 35 countries with approximately 213,000 employees.
  • We serve 69 million US consumer and small business clients.
  • 3,700 financial centers and 15,000 ATMs in the U.S.
  • We serve 4 million US small business clients, and are the No. 1 small business lender in the US (source FDIC).
  • We manage approximately $4.2 trillion in client balances across our wealth management businesses.
  • We provide Global Markets services to approximately 8,000 clients globally in debt, equity, commodity and foreign exchange markets.
  • Named #2 global research provider in 2024 by Extel (formerly Institutional Investor)
  • Ranked #3 in global investment banking fees. (source Dealogic)
  • We have relationships with 78% of the Global Fortune 500 and 95% of the U.S. Fortune 1,000 companies.(2024)

Digital & Innovation

  • We spend $13 billion annually on technology, of which approximately $4 billion will be directed to new technology initiatives in 2025.
  • 59 million clients use our award-winning digital capabilities.
  • In 2024, our clients digitally connected with their finances a record 26 billion times, a 12% increase year-over-year. 
  • Erica, the most advanced and first widely adopted AI-driven virtual financial assistant, has surpassed 2.7 billion client interactions since its 2018 launch. 
  • Zelle – We have nearly 24 million active Zelle users, up 10% year-over-year. These users sent and received 416 million transactions worth a record $130 billion in Q1 2025, up 20% and 23% respectively year-over-year.
  • Life Plan, a personalized digital experience to define and pursue financial goals, has been used by nearly 19 million clients since launching in 2020.
  • CashPro is our digital banking platform used by more than 40,000 corporate and commercial clients around the world.
  • Corporate clients made over $1 trillion in payment approvals using the CashPro App last year, a more than 25% year-over-year increase.
  • We have more than more than 7,900 talented inventors in 14 countries and 42 U.S. states.
  • Bank of America holds nearly 7,600 granted patents and pending patent applications, the most U.S. granted patents of any financial services company. More than 1,200 of these patents are AI and machine learning focused – representing 17% of the patent portfolio – and more than half have already been granted.
  • More than 90% of employees are using our AI-driven virtual assistant, Erica for Employees.

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