Bank of America Fast Facts

as of October 15, 2025

Overall

  • We operate across the US, its territories and more than 35 countries with approximately 213,300 employees.  
  • We serve nearly 70 million US consumer and small business clients.
  • 3,600 financial centers and approximately 15,000 ATMs in the U.S.
  • We serve ~4 million US small business households, and are the No. 1 small business lender in the US (source FDIC).
  • We manage approximately $4.6 trillion in client balances across our wealth management businesses.
  • We provide Global Markets services to approximately 8,000 clients globally in debt, equity, commodity and foreign exchange markets.
  • Named #2 global research provider in 2024 by Extel. (formerly Institutional Investor)
  • Ranked #3 in global investment banking fees. (source: Dealogic)
  • We have relationships with 78% of the Global Fortune 500 and 95% of the U.S. Fortune 1,000 companies. (2024) 

Digital & Innovation

  • We spend $13 billion annually on technology, of which approximately $4 billion will be directed to new technology initiatives in 2025.
  • 59 million clients use our award-winning digital capabilities.
  • Erica, the most advanced and first widely adopted AI-driven virtual financial assistant, has surpassed 3 billion client interactions since its 2018 launch. 
  • We have more than 24 million active Zelle users, up 10% year-over-year. These users sent and received 459 million transactions worth a record $143 billion in Q3 2025, up 15% and 18% respectively.
  • Life Plan, a personalized digital experience to define and pursue financial goals, has been used more than 20 million clients since launching in 2020.
  • CashPro is our digital banking platform used by more than 40,000 corporate and commercial clients around the world.
  • We have more than more than 8,200 talented inventors in 14 countries and 42 U.S. states.
  • Bank of America holds more than 8,000 granted patents and pending patent applications, the most U.S. granted patents of any financial services company. Approximately 1,500 of these patents are AI and machine learning focused – representing 18% of the patent portfolio – and half have already been granted.
  • More than 90% of employees are using our internal AI-driven virtual assistant, Erica for Employees.

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