Bank of America Fast Facts

Last updated July fourteenth, twenty twenty six

B of A has huge reach and capabilities. It powers the economy in the U S and globally.

We operate across the U S, its territories and more than 35 countries with approximately 211,000 employees.
We serve nearly 70 million clients, institutional investor, medium and large corporate clients globally.
3,500 financial centers and approximately 15,000 A T Ms in more than 100 markets in the U S
We are the number one small business lender in the U S (source F D I C) serving 4 million small businesses.
We manage approximately four point nine trillion dollars in client balances across our wealth management businesses.
We provide Global Markets services to approximately 8,000 clients globally in debt, equity, commodity and foreign exchange markets.
Named #2 global research provider in 2025 by Extel.
Top four in Global Investment Banking Fees (source: Dealogic: June 30, 2026)
We have relationships with seventy eight percent of the Global Fortune 500 and ninety six percent of the U S Fortune 1,000 companies. (2025)

Technology & Innovation

We spend fourteen billion dollars annually, of which more than four point one billion dollars is allocated to new initiatives, including A I. These investments help us to deliver innovative experiences and value to clients.
Our global technology team consists of approximately 60,000 employees around the world.

We’ve been using A I for over a decade to enhance client experiences, improve productivity and workforce efficiency, strengthen operational excellence, and optimize performance.
Today, we leverage A I at scale across our global operations. It is embedded within every business line and areas including global technology, operations, and training.
Across the company, more than 30 real world use cases have been fully deployed and are delivering measurable impact, with a robust pipeline of more than 300 use cases in development.
A great example of which is Erica^®, our virtual A IAI financial assistant, which we launched in twenty eighteen2018. Erica delivers seamless client interactions and empowers employees through reliable day-to-day support:
- Erica helps more than 24.6 million clients manage their financial lives
- 3.6 billion Erica interactions since launch in twenty eighteen, including 1.9 billion proactive, personalized insights delivered to clients
- ninety-seven percent of employees have adopted Erica for Employees since twenty twenty
- forty-five percent of clients on the CashPro platform use our A I-based solutions, CashPro Chat with Erica and Forecasting, to manage their banking activities
- Over 23 million ask MERRILL® and ask Private Bank® interactions annually

Our AI capabilities reduce manual work and repetitive tasks, enabling employees to focus on serving clients and driving growth, for example:

12,000 wealth management professionals use A I to assist with meeting-related activities, increasing their capacity to serve additional clients
Global Corporate & Investment Banking professionals use A I for research and presentation preparation to enhance client coverage and growth opportunities
19,000 software developers have experienced efficiency gains of over twenty percent through real-time coding assistance
18,000 customer service representatives receive real-time guidance in seconds, helping them resolve client needs faster, making client service more personalized and efficient
Global Payments Solutions sales and servicing representatives use A I to expedite response time to client inquiries

60 million clients use our award-winning digital capabilities. ninety-four percent of client interactions are now digital.
Last year, Bank of America clients digitally connected with their finances a record 30 billion times, a fourteen percent increase year over year.
Erica, the first widely adopted A I-driven virtual financial assistant, has surpassed 3.6 billion client interactions since its twenty eighteen launch. Clients now interact with Erica more than 200 million times per quarter.
We have more than 25.5 million active Zelle users, up five percent year over year. These users sent and received 495 million transactions worth a record one hundred sixty billion dollars in Q two twenty twenty-six, up eleven percent and fifteen percent, respectively. Among our Small Business clients, 2 million used Zelle to send and receive 59 million payments worth thirty-eight billion dollars in Q two twenty twenty-six, up fifteen percent and twenty-two percent year over year.
Life Plan, a personalized digital experience to define and pursue financial goals, has been used by more than 23 million clients since launching in twenty twenty.
CashPro is our digital banking platform used by more than 35,000 corporate and commercial clients around the world. In twenty twenty-five, clients approved a record one point two trillion dollars in payments through the CashPro App, averaging thirty-eight thousand dollars every second.

We facilitate more than four point five trillion dollars in payments for individual clients per year (twenty twenty-five calendar year).
For corporate clients, we facilitated more than four hundred fifty trillion dollars of payments in twenty twenty-five. This includes processing employee payrolls, paying suppliers and vendors, corporate credit card payments, facilitating client investments, etc.
We process an average of one point nine trillion dollars of wire transfers a day globally for all types of clients.

We have 8,700 talented inventors in 16 countries and 42 U.S. states.
Bank of America holds approximately 8,600 granted patents and pending patent applications. More than 1,700 of these patents are A I focused – representing twenty percent of the patent portfolio – and more than half have already been granted.