Bank of America Fast Facts

Last updated October 14, 2026

B of A has huge reach and capabilities. It powers the economy in the U S and globally.

  • We operate across the U S, its territories and more than 35 countries with approximately 210,000 employees.
  • We serve more than 69 million clients, institutional investors, medium and large corporate clients globally.
  • 3,500 financial centers and approximately 15,000 A T Ms in more than 100 markets in the U S
  • We are the number one small business lender in the U S (source F D I C) serving approximately 4 million small business households.
  • We manage approximately five point one trillion dollars in client balances across our wealth management businesses.
  • We provide Global Markets services to approximately 8,000 clients globally in debt, equity, commodity and foreign exchange markets.
  • Named #2 global research provider in 2025 by Extel.
  • Top four in Global Investment Banking Fees (source: Dealogic: September 30, 2026)
  • We have relationships with seventy eight percent of the Global Fortune 500 and ninety six percent of the U S Fortune 1,000 companies. (2025)

Technology & Innovation

Global Technology

  • We spend fourteen billion dollars annually, of which more than four point one billion dollars is allocated to new initiatives, including A I. These investments help us to deliver innovative experiences and value to clients.
  • Our global technology team consists of approximately 60,000 employees around the world.

Artificial Intelligence

  • We’ve been using A I for over a decade to enhance client experiences, improve productivity and workforce efficiency, strengthen operational excellence, and optimize performance.
  • Today, we leverage A I at scale across our global operations. It is embedded within every business line and areas including global technology, operations, and training.
  • Across the company, more than 30 real world use cases have been fully deployed and are delivering measurable impact, with a robust pipeline of more than 300 use cases in development.
  • A great example of which is Erica®, our virtual A I financial assistant, which we launched in 2018. Erica delivers seamless client interactions and empowers employees through reliable day-to-day support:
    • Erica helps more than 24.2 million clients manage their financial lives
    • 3.8 billion Erica interactions since launch in 2018
    • ninety seven percent of employees have adopted Erica for Employees since 2020
    • Over 23 million ask MERRILL® and ask Private Bank® interactions annually
  • Our A IAI capabilities reduce manual work and repetitive tasks, enabling employees to focus on serving clients and driving growth, for example:
    • 12,000 wealth management professionals use A I to assist with meeting-related activities, increasing their capacity to serve additional clients
    • Global Corporate & Investment Banking professionals use A I for research and presentation preparation to enhance client coverage and growth opportunities
    • 19,000 software developers have experienced efficiency gains of over twenty percent through real-time coding assistance
    • 18,000 customer service representatives receive real-time guidance in seconds, helping them resolve client needs faster, making client service more personalized and efficient
    • Global Payments Solutions employees use A I to expedite response time to client inquiries

Digital Capabilities & Adoption

  • Record 60 million clients use our award-winning digital capabilities. ninety four percent of client interactions are now digital.
  • Last year, Bank of America clients digitally connected with their finances a record 30 billion times, a fourteen percent increase year-over-year.
  • Erica, the first widely adopted A I-driven virtual financial assistant, has surpassed 3.8 billion client interactions since its 2018 launch. Clients now interact with Erica nearly 200 million times per quarter.
  • We have more than 25.7 million active Zelle users, up four percent year-over-year. These users sent and received 500 million transactions worth a record one hundred sixty four billion dollars in third quarter 2026, up nine percent and fifteen percent, respectively. 
  • Life Plan, a personalized digital experience to define and pursue financial goals, has been used by more than 23.6 million clients since launching in 2020.
  • CashPro is our digital banking platform used by more than 35,000 corporate and commercial clients around the world. In 2025, clients approved a record one point two trillion dollars in payments through the CashPro App, averaging thirty eight thousand dollars every second.

Payments

  • We facilitate more than four point five trillion dollars in payments for individual clients per year (2025 calendar year).
  • For corporate clients, we facilitated more than four hundred fifty trillion dollars in payments in 2025. This includes processing employee payrolls, paying suppliers and vendors, corporate credit card payments, facilitating client investments, etc.
  • We process an average of one point nine trillion dollars of wire transfers a day globally for all types of clients.

Culture of Innovation

  • We have 8,850 talented inventors in 16 countries and 42 U S states.
  • Bank of America holds approximately 8,900 granted patents and pending patent applications. More than 1,800 of these patents are A I focused – representing twenty percent of the patent portfolio – and more than half have already been granted.

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