Bank of America Fast Facts

as of January 14, 2026

BofA has huge reach and capabilities. It powers the economy in the US and globally.

We operate across the US, its territories and more than 35 countries with approximately 213,200 employees.
We serve approximately 70 million clients, institutional investor, medium and large corporate clients globally.
3,600 financial centers and approximately 15,000 ATMs in more than 100 markets in the U.S.
We are the No. 1 small business lender in the US (source FDIC) serving 4 million small businesses.
We manage approximately $4.8 trillion in client balances across our wealth management businesses.
We provide Global Markets services to approximately 8,000 clients globally in debt, equity, commodity and foreign exchange markets.
Named #2 global research provider in 2025 by Extel.
Ranked #3 in global investment banking fees. (source: Dealogic; Dec. 31, 2025)
We have relationships with 78% of the Global Fortune 500 and 96% of the U.S. Fortune 1,000 companies. (2025)

Technology & Innovation

We spend $13 billion annually on technology, of which approximately $4 billion was directed to new technology initiatives in 2025, including AI. These investments help us to deliver innovative experiences and value to clients.
We invested $118 billion in technology over the last decade to enable growth, innovation, and efficiency.
Annual investment in new technology initiatives has grown 44% over the last decade ($2.8 billion in 2015 to $4 billion in 2025).
We have invested $1.5 billion in data capabilities over the last five years (2021–2025), creating a resilient, scalable foundation to support our responsible AI approach. This investment enables advanced personalization and analytics, delivering valuable insights to clients.

59 million clients use our award-winning digital capabilities. 94% of client interactions are now digital.
In 2025, Bank of America clients digitally connected with their finances a record 30 billion times, a 14% increase year-over-year.
Erica, the first widely adopted AI-driven virtual financial assistant, has surpassed 3.2 billion client interactions since its 2018 launch. Clients now interact with Erica more than 2 million times per day.
We have 25 million active Zelle users, up 5% year-over-year. These users sent and received 474 million transactions worth a record $144 billion in Q4 2025, up 12% and 13% respectively. Among our Small Business clients, 1.9 million used Zelle to send and receive 54 million payments worth $34 billion in Q4 2025, up 17% and 19% year-over-year.
Life Plan, a personalized digital experience to define and pursue financial goals, has been used by more than 20 million clients since launching in 2020.
CashPro is our digital banking platform used by more than 35,000 corporate and commercial clients around the world. In 2025, clients approved a record $1.2 trillion in payments through the CashPro App, averaging $38,000 every second.

We facilitate more than $4.5 trillion in payments for individual clients per year (2025 calendar year).
For corporate clients, we facilitated more than $450 trillion of payments in 2025. This includes processing employee payrolls, paying suppliers and vendors, corporate credit card payments, facilitating client investments, etc.
We process an average of $1.9 trillion of wire transfers a day globally for all types of clients.

AI is helping to transform employee productivity, strengthen operational excellence and drive better outcomes for our clients. By leveraging AI at scale across our global operations, we are expanding capabilities, optimizing performance and driving exceptional client service.
Erica^®, our virtual AI financial assistant, delivers seamless client interactions and empowers employees through reliable day-to-day support for their technology and HR needs:
Erica helps more than 20 million clients manage their financial lives
3.2 billion Erica interactions since launch in 2018, including 1.9 billion proactive, personalized insights delivered to clients
94% of employees have adopted Erica for Employees since 2020
40% of CashPro® client inquiries handled directly through Erica
Approximately 23 million ask MERRILL® and ask PRIVATE BANK® interactions annually

We continue to enhance AI tools designed to reduce manual prep work and repetitive tasks, enabling employees to focus on serving clients and driving growth. For example, our Global Technology employees have experienced efficiency gains of over 20% through coding assistance; and our Global Markets and GCIB teams use AI to search, summarize, and synthesize our industry-leading research and market commentary more quickly and efficiently.

We have 8,400 talented inventors in 14 countries and 42 U.S. states.
Bank of America holds approximately 8,200 granted patents and pending patent applications. More than 1,500 of these patents are AI focused – representing 19% of the patent portfolio – more than half have already been granted.

For our latest news on AI, digital, and innovation visit our press releases.