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Tom Scrivener is chief operations executive for Bank of America and is a member of the company’s executive management team.

In this role, Scrivener is responsible for delivering integrated operations solutions for all lines of business, staff support areas, and the broader enterprise. He oversees operations teams around the world, including Global Business Services.

Previously, Scrivener led the bank’s Paycheck Protection Program (PPP) Forgiveness program, and earlier served as head of Operations for Bank of America’s Consumer, Small Business & Wealth Management businesses, leading more than 15,000 employees and contractors who deliver integrated operations solutions to clients across Consumer, Small Business, Merrill Wealth Management, Private Bank and Retirement Solutions. He also had responsibility for teams providing cash and transportation services, card issuance, mortgage, and vehicle servicing.

Scrivener has also led Global Real Estate Services and Enterprise Initiative Planning & Execution for the company, including oversight of global capital and financial scenario planning processes and other analyses of regulatory requirements. Scrivener launched the company’s approach to Operational Excellence (OpEx) and led its Comprehensive Capital Analysis and Review (CCAR) effort. Earlier, Scrivener was chief financial officer for Legacy Asset Servicing.

Prior to joining the company in 2002, Scrivener held leadership roles at Balboa Insurance Group as well as in public accounting and market risk consulting.

Active within the community, Scrivener is a member of the board of directors for the CMS (Charlotte-Mecklenburg Schools) Foundation and for Communities in Schools. He was appointed to the University of North Carolina at Charlotte’s board of trustees in 2024.