Tom Scrivener is Chief Operations Executive for Bank of America and is a member of the company’s executive management team.
In this role, Scrivener is responsible for delivering integrated operations solutions for all lines of business, staff support areas and the broader enterprise, including operations teams in our global regions. He will also continue to oversee the bank’s Paycheck Protection Program (PPP) Forgiveness program.
Scrivener most recently served as head of Operations for Bank of America’s Consumer, Small Business & Wealth Management businesses, leading more than 15,000 employees and contractors who deliver integrated operations solutions to clients across Consumer, Small Business, Merrill Wealth Management, Private Bank and Retirement Solutions. He also had responsibility for teams providing cash and transportation services, card issuance and mortgage and vehicle servicing.
Previously, Scrivener managed Enterprise Initiative Planning & Execution and Global Real Estate Services. His initiative planning responsibilities included oversight of the company’s capital and financial scenario planning processes and other analyses of regulatory requirements. Scrivener launched the company’s approach to Operational Excellence (OpEx) and led its Comprehensive Capital Analysis and Review (CCAR) effort. Earlier, Scrivener was chief financial officer for Legacy Asset Servicing.
Prior to joining the company in 2002, Scrivener held leadership roles at Balboa Insurance Group as well as in public accounting and market risk consulting.
Active within the community, Scrivener is a member of the board of directors for Habitat for Humanity of Charlotte and the CMS (Charlotte-Mecklenburg Schools) Foundation.
Scrivener holds a bachelor’s degree in economics from University of California, Santa Barbara, and is a Certified Public Accountant as well as a Chartered Financial Analyst.