For the 12th consecutive year, the J.D. Power Certified Customer Service Program has recognized Bank of America’s Corporate, Global Commercial and Business Banking Services for providing “An Outstanding Customer Service Experience.” Bank of America is one of only two companies to achieve this consecutive milestone.
“This year’s J.D. Power certification once again demonstrates our teammates’ dedication to provide an outstanding client experience and their commitment to a high-performing, client-first culture,” said Paul Simpson, Global Banking and Markets Operations and Regions Technology & Operations executive. “Our team has proven to be flexible and adaptable and I’m proud of their continued achievements.”
The 2021 certification took into account survey results and a detailed evaluation of the bank’s operations. Once again, the teams successfully completed all requirements, including side-by-side call listening exercises, bank leader and business partner interviews and process assessments. Traditional on-site evaluation meetings were executed in remote settings with relationship managers, advisors, key site leaders and business partners to assess the bank’s service and support, daily processes, team dynamics and management practices.
“Congratulations to the Bank of America Corporate, Global Commercial and Business Banking Services team for providing an outstanding customer service experience over the phone for the 12th consecutive year,” said Mark Miller, practice leader, Customer Service Advisory at J.D. Power. "Twelve years is an amazing feat, and is a true testament to their continued commitment and ability to deliver for clients in a unique environment.”
This consecutive certification represents our continued commitment and ability to deliver for our clients in all types of environments.
“We have continued to live our purpose - to serve our clients, the community and the country – during this extraordinary time and with unforeseen challenges,” said Alastair Borthwick, President, Global Commercial Banking at Bank of America. "Through it all, we remain steadfast in our commitment to providing access to the global resources of the bank, advising our clients through all economic cycles and delivering a superior client experience.”
Bank of America is one of the world’s leading financial institutions, serving individual Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 66 million consumer and small business clients with approximately 4,300 retail financial centers, including approximately 2,700 lending centers, 2,600 financial centers with a Consumer Investment Financial Solutions Advisor and approximately 2,400 business centers; approximately 17,000 ATMs; and award-winning digital banking with approximately 39 million active users, including approximately 31 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and approximately 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.
Mark T. Pipitone, Bank of America