September 30, 2025 at 3:00 AM Eastern
BofA’s New GenAI Assistant Transforms Global Payments Solutions
“AskGPS” Expected to Save Tens of Thousands of Employee Hours Annually While Enhancing Advisory Services
NEW YORK, New York, LONDON, SINGAPORE – Bank of America is using generative A I to transform how its Global Payments Solutions (“G P S”) team serves the company’s more than 40,000 business clients worldwide. The newly launched Ask Global Payments Solutions (“Ask G P S”) was built in-house and trained on over 3,200 internal documents and presentations – including product guides, term sheets, and F A Qs. Through Ask G P S, employees can now pose simple to complex client questions and receive answers within seconds.
“Ask G P S turns institutional knowledge into real-time intelligence,” said Mark Monaco, head of G P S at Bank of America. “It’s more than a search tool—it’s a strategic engine, helping our teams respond faster and deliver the kind of clarity and advice clients expect in today’s environment.”
Previously, a sophisticated inquiry could take an employee an hour to complete and involve making phone calls to product specialists across different regions and time zones. Now, using Ask G P S, employees can achieve the same result almost instantly, creating the potential to save tens of thousands of hours annually.
The A I assistant directly benefits Bank of America clients through:
“Ask G P S is a bold leap forward in how we harness Gen A I across the enterprise,” said Jarrett Bruhn, head of Data & A I for G P S at Bank of America. “By turning static content into dynamic intelligence, we’re not just improving access—we’re transforming how our teams learn, respond and lead with insight.”
Ask G P S complements existing A I solutions provided by Bank of America’s G P S team. They include:
Bank of America continues to deploy A I across four key domains: intelligent agents, search and summarization, content generation, and operations and coding. These tools are designed to automate routine tasks and empower employees to focus on creativity, conversation, and complex client needs.
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,700 retail financial centers, approximately 15,000 A T Ms (automated teller machines) and award-winning digital banking with approximately 59 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 4 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and more than 35 countries. Bank of America Corporation stock is listed on the New York Stock Exchange (N Y S E B A C).
Louise Hennessy, Bank of America
Phone: one six four six eight five eight six four seven one
louise.hennessy@bofa.com
September 30, 2025 at 3:00 AM Eastern
BofA’s New GenAI Assistant Transforms Global Payments Solutions
“AskGPS” Expected to Save Tens of Thousands of Employee Hours Annually While Enhancing Advisory Services
NEW YORK, New York, LONDON, SINGAPORE – Bank of America is using generative A I to transform how its Global Payments Solutions (“G P S”) team serves the company’s more than 40,000 business clients worldwide. The newly launched Ask Global Payments Solutions (“Ask G P S”) was built in-house and trained on over 3,200 internal documents and presentations – including product guides, term sheets, and F A Qs. Through Ask G P S, employees can now pose simple to complex client questions and receive answers within seconds.
“Ask G P S turns institutional knowledge into real-time intelligence,” said Mark Monaco, head of G P S at Bank of America. “It’s more than a search tool—it’s a strategic engine, helping our teams respond faster and deliver the kind of clarity and advice clients expect in today’s environment.”
Previously, a sophisticated inquiry could take an employee an hour to complete and involve making phone calls to product specialists across different regions and time zones. Now, using Ask G P S, employees can achieve the same result almost instantly, creating the potential to save tens of thousands of hours annually.
The A I assistant directly benefits Bank of America clients through:
“Ask G P S is a bold leap forward in how we harness Gen A I across the enterprise,” said Jarrett Bruhn, head of Data & A I for G P S at Bank of America. “By turning static content into dynamic intelligence, we’re not just improving access—we’re transforming how our teams learn, respond and lead with insight.”
Ask G P S complements existing A I solutions provided by Bank of America’s G P S team. They include:
Bank of America continues to deploy A I across four key domains: intelligent agents, search and summarization, content generation, and operations and coding. These tools are designed to automate routine tasks and empower employees to focus on creativity, conversation, and complex client needs.
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,700 retail financial centers, approximately 15,000 A T Ms (automated teller machines) and award-winning digital banking with approximately 59 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 4 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and more than 35 countries. Bank of America Corporation stock is listed on the New York Stock Exchange (N Y S E B A C).
Louise Hennessy, Bank of America
Phone: one six four six eight five eight six four seven one
louise.hennessy@bofa.com
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